Can eShiftLog be customized to meet our specific requirements?
Yes. The eShiftLog application employs a modern object-oriented architecture and so most modifications can be performed in a timely manner. Please tell us what customization you require, we'll review it and tell you how long it would take and provide a quote for the customization.
Normally customization work is performed on a fixed bid contract basis and is invoiced in addition to the eShiftLog license charges.
Set-up and Installation
What hardware is needed to run eShiftLog and STAIRS?
Please see the Technical Requirements page.
What software is needed to run eShiftLog and STAIRS?
Please see the Technical Requirements page.
What database does eShiftLog and STAIRS use?
eShiftLog and STAIRS ships as standard with the Microsoft MSDE database. This is suitable for up to about 10 simultaneous eShiftLog users. MSDE is a desktop version of the full Microsoft SQL-Server database.
If you believe that your usage will exceed the MSDE limits, HCG can supply you with a license for the full copy of Microsoft SQL-Server at an additional charge.
How long should we allow for the installation of eShiftLog?
This depends on the level of customization that is needed. One of our consultants can install the standard version in a few days. More time is typically required for additional customization. We suggest an average of three weeks for a full implementation.
What maintenance support is available?
To ensure that any issues that arise with eShiftLog are quickly and effectively resolved and to protect your investment in eShiftLog , an eShiftLog Support Agreement is offered as part of the overall package.
Please contact us for eShiftLog support pricing information and a quote for the support services you require.
Is eShiftLog likely to conflict with my existing applications?
eShiftLog has been developed according to accepted industry standards for application development. It should not impact any other applications that are running on the same PC. During the installation of eShiftLog , any DLLs replaced maybe optionally backed up. A detailed installation log file is generated during the installation for use in the diagnosis of any application conflicts or installation difficulties that may occur.
What is the eShiftLog release schedule?
eShiftLog goes through a continual update and improvement process as new functionality is added. HCG releases eShiftLog and STAIRS versions on periodic basis which will be shipped to all sites that have current support agreements.
Licensing
How is eShiftLog and STAIRS priced?
eShiftLog and STAIRS are licensed on a per port basis with an additional charge per additional 50,000 TEU's. A volume concession is available when a license for more than 1,000,000 TEU's is required for a single port.
eShiftLog and STAIRS are priced in US dollars.
Please contact us for a quote for your eShiftLog and STAIRS license requirements.
On going support and maintenance fee is 20% of the current purchase price.
Confidence
What is the process if a major problem is found with an eShiftLog release?
HCG will work closely with you to resolve the problem and ship an emergency release to fix the problem.
If this does not meet your schedule requirements, you will always be able to roll back to the prior version.
How do we know eShiftLog is stable?
eShiftLog has been running at Port Botany, Sydney Australia for almost two years without any major problems. Once it was considered stable by the Port Botany management, it was installed at other major ports around Australia.
As soon as any problem is found with the software and communicated to HCG, the problem is corrected a new version is sent out to all sites (immediately if the problem is considered critical).
How do we know HCG will remain in business?
HCG has been in business for almost 20 years and supplies services to well known companies such as:
